Faster Data Insights to Enhance Customer Experience

Case Studies

Faster Data Insights to Enhance Customer Experience

Global Logistics Company

Client is bolstering its technology to make data-driven decisions that differentiate the company from domestic and international rivals. It serves first, middle, and last-mile delivery to customers across Indonesia’s 17,000 islands.
  • Category: Datalake & Analytics
  • Date: 2022
  • Location: USA

A Global Logistics Company Gains Faster Data Insights to Enhance Customer Experience

Challenge

The Global Logistics Company struggling with queries went via its transactional database. However as the volume of data increased, the business experienced bottlenecks that slowed information extraction.

Solution

Within six weeks of starting discussions, the client had its data lake and data warehouse up and running. With a modern data pipeline, the transactional database remains isolated and “clean,” and employees can extract the data they need directly from the data warehouse.

Benefits

  • Implements data lake and data warehouse in 6 weeks
  • Runs key reports in less than 1 minute, down from 15 minutes
  • Facilitates access to reporting data for all employees
  • Segments of customers using ML-driven analysis
  • Retrieves near-real-time data for reporting
  • Projects business volumes up to 7 months in advance
  • Integrates data with third-party software

 

“Implementation of the data pipeline was faster than we expected, and we’re able to do even more than we envisioned.”

Head of Engineering